Placing an Order
Orders for products can be placed by calling our office at 510-351-1842 or sending an email to [email protected]. Our office is open Tuesday – Saturday. Orders will be processed within two business days. To ensure that orders will be processed in a timely manner, please have the exact name, percentage, quantity, & size of the products to be ordered, as well as the desired shipping address and credit card information (card #, expiration date & CVC).
Shipping Rates & Policies
Face Reality uses the United States Postal Service to ship packages. Below is a table of our shipping rates and estimated transit times. These rates are good for shipment delivery anywhere in the United States. For expedited shipping, please contact our office at 510-351-1842.
|Weight||Mail Class||Shipping Cost||ETA|
|Less than 13 oz||First Class Mail||$5.00||3-10 Business Days|
|13.1 oz – 3 Lbs||Priority Mail||$8.00||2-5 Business Days|
|3 Lbs 1 oz +||Priority Mail||$15.00||2-5 Business Days|
Face Reality products may be returned within 30 days for a full refund, provided they have not been opened and/or used. There will be no returns accepted without a return authorization. To obtain a return authorization, please contact our office at 510-756-6283 to speak with the order department.
If products have been opened and used, it is mandatory to speak with an esthetician before a return authorization can be obtained for you products. Please call 510-756-6281 to speak with an esthetician.
As always, if any stinging or burning is experienced with any product(s), wash off immediately and contact an esthetician for instructions.